Mazda jumps up two points in the 2020 Consumer Reports Brand Reliability Survey to rank second overall among 30 automotive brands studied. The study shows Mazda garnering a total of 77 points in its 0-100 points scale. This is just 4 points shy from the top-ranked brand on the 2020 list. According to the US-based nonprofit, independent consumer advocacy organization, the MX-5 two-seat roadster, more popularly known as the Miata, is the most reliable car in the US for 2020 with a reliability score of 95 points out of 100.
“It is no surprise that Mazda continues to improve not only in terms of design and performance,
but more so in overall quality and reliability,” shares Steven Tan, president and CEO of Mazda Philippines. “The fourth generation MX-5s we see on our roads today come from the same manufacturing plant in Hiroshima as the rest of the MX-5s around the world. As such, they benefit from the same attention to detail that Japan-made Mazda vehicles have been known for over the past few decades.”
Tan adds, “Speaking on behalf of Mazda’s engineering, design and production discipline, the level of commitment to quality in order to achieve this high level of reliability is extraordinary for a company of this size. Mazda’s unrelenting commitment to quality from the start of a model’s life cycle, while at the same time pioneering innovation and building-in improvement processes into its products, ensures reliability throughout its lineup. Being ranked just behind a known luxury brand likewise speaks highly of our current direction towards achieving Mazda
Premium. It shows Mazda and its products are consistent and focused to answering the challenges that lie ahead of the premium path the brand has taken.”
Consumer Reports’ brand-level rankings are based on the average predicted reliability score for vehicles in a brand’s model lineup. The organization works side by side with consumers for truth, transparency, and fairness in the marketplace. It aims to inform purchase decisions, improve the products and services that businesses deliver, and drive regulatory and fair competitive practices.
Here is the full list of manufacturers ranked by Consumer Reports from best to worst for 2020.