Auto Nation Group, the exclusive distributor Mercedes-Benz vehicles in the country, is working on their preparation to re-open business. Showrooms and service centers in EDSA Greenhills and BGC will resume on May 16, 2020, while Alabang and Cebu will reopen on May 18, 2020.
At this time, Mercedes-Benz Philippines is set to roll out what it calls “Mercedes-Benz AI: Adapt + Innovate Program” to its dealer network. This initiative aims to provide customers with a pandemic-proof environment on their next visit to any Mercedes-Benz showrooms and service centers and to offer solutions that will increase ease in doing their sales and aftersales needs
Service processes have been adjusted to align with national and local safety protocols. Additional precautionary measures are in place to protect the health and welfare of customers and employees. These are strict adherence to physical distancing, the mandatory wearing of protective equipment such as face masks and face shields, temperature screening, installation of safety reminders, and regular sanitation of all showrooms, offices, and service facilities.
In addition, anti-body rapid testing will be conducted to all employees when the business opens. There will also be increased education on health and safety protocols for employees. Moreover, Mercedes-Benz Philippines will continue remote working arrangements and will only have a maximum of 50 percent workforce onsite. Lastly, all vehicles on display in showrooms, test drive units before and after use, brand new vehicles for handover, and cars for delivery after service are all to be disinfected and sanitized.
Mercedes-Benz Philippine is also strengthening its online presence and capabilities to bring a safer, more convenient, and more contactless customer experience. Additional contact channels and online payment options will be made available via our dealer partners. Customers can now book their service appointments via Facebook and book their reservations online. Sales executives are trained to conduct virtual vehicle demonstrations and presentations using the German automaker’s proprietary applications to help serve customers at the comfort and security of their homes. Lastly, Mercedes-Benz Philippines has created a no-contact delivery and handover process for safer transactions.