Consumer Reports has recently released its 2021 Brand Report Card. The annual list, which measures 50 metrics such as reliability and owner satisfaction, has put Mazda on top of its rankings.
What makes Mazda’s performance in Consumer Reports’ rankings impressive is the fact all but one of its models being sold in the North American market are highly ranked as “Recommended” by the non-profit publication. The sole offender in Mazda’s lineup? It’s the CX-3, which ironically is also the least satisfying car on sale in United States. On the other hand, the all-new Mazda CX-30 continues to be highly praised by the media and it’s also Consumer Reports’ top pick in the subcompact SUV category.
Just last year, Mazda is also Consumer Reports’ most reliable car brand with a score of 83 out of 100. As for the most reliable car they’ve tested in 2020? That would be the Mazda MX-5, which has a score of 98 out of 100.
A notch below Mazda is BMW and then Subaru in third. Last year’s top notcher, Porsche, is now at fourth, with Honda completing the top 5.
Tesla, which is known to have the highest number of satisfied customers and loyal owners, continues to dominate satisfaction ratings. However, the electric automaker dropped five spots this year due to reliability issues from owners outweighing its cars’ extraordinarily high scores in other aspects.
Kia and Hyundai’s luxury automaker Genesis, which used to be top performers on this list, declined quite significantly this year. Genesis in particular slipped a whopping 13 spots due to declining predicted reliability. Kia slipped 10 places to its current position this year due to increased reliability concerns across its lineup.
This year’s rankings did not include Fiat, Maserati, and Ram because the publication didn’t have the minimum number of models tested for this year. Fiat was the lowest-ranked brand last year, but Alfa Romeo now holds that last spot.
Here’s a full list of all the brands that were evaluated in the report:
- Mazda – 80
- BMW – 78
- Subaru – 76
- Porsche – 76
- Honda – 75
- Lexus – 75
- Toyota – 74
- Chrysler – 74
- Buick – 72
- Hyundai – 71
- Audi – 71
- Infiniti – 70
- Nissan – 68
- Dodge – 67
- Genesis – 66
- Tesla – 66
- MINI – 66
- Volkswagen – 65
- Kia – 64
- Volvo – 64
- Mercedes-Benz – 62
- Cadillac – 62
- Acura – 59
- Chevrolet – 58
- Ford – 57
- GMC – 57
- Jaguar – 54
- Lincoln – 53
- Jeep – 48
- Mitsubishi – 46
- Land Rover – 46
- Alfa Romeo – 44
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