Ever since the start of the enhanced community quarantine (ECQ), dealerships have remained closed due to the automotive sector being considered as non-essential services. Thankfully, there are a few areas in the Philippines that are now transitioning towards general community quarantine (GCQ). Also known as the “new normal,” GCQ finally allows dealers to operate whilst following strict health standards. Thus, Toyota Motor Philippines (TMP), which has the largest dealer count in the Philippines, will be launching a new online service called MyToyota PH.
As the world is on a standstill due to the COVID-19 virus outbreak, TMP is quick to recognize the changing needs of its customers for after-sales service. Starting this May 4, 2020, Toyota customers and owners can now book their service appointments safely anytime, anywhere.
MyToyota PH allows owners to have access to the tool’s key features straight from their smartphones. Inquiries are made easier as customers can directly send messages to their dealers about their booked appointment. The tool also has reminders that are sent 24 hours and an hour prior to their appointment. Job items and service cost estimates are also easily available in the tool.
To use the tool, Toyota owners must create a MyToyota PH account on http://mytoyota.ph/ and register their Toyota vehicles. Once an account is created, owners can immediately start setting up an appointment by selecting their preferred dealers. The tool can also be added to their smartphone’s home screen through the browser’s settings for easier access.
MyToyota PH will be available starting May 4, 2020, to dealers that will be open according to each area’s respective quarantine periods. All Toyota dealers nationwide will be available for service booking after the quarantine period. Furthermore, Toyota dealerships will only accommodate confirmed service appointments to ensure everyone’s safety by effectively promoting social distancing.