Mazda Philippines held a special announcement today to the media about its latest initiative to continue improving its award-winning customer service. First introduced in 2013, Mazda’s YOJIN3 free 3-year preventive maintenance program is the first free maintenance program ever introduced in the Philippine auto industry. Now though, they are lengthening this revolutionary program even more by introducing a longer 5-year free maintenance program.
Mazda’s 5-Year Free Service Plan is not just a short-term promo. The five-year free maintenance program covers all Mazdas bought from April 2020 onwards. Mazda’s maintenance intervals are every six months or 10,000 kilometers, whichever comes first, and customers do not need to shell out any maintenance expenses for the next five years. As for the warranty and 24-hour emergency roadside assistance, it is still at three years or 100,000 kilometers, whichever comes first.
The 5-Year Free Service Plan serves as a peace of mind for customers since they do not have to worry about the fluctuating prices of vehicle parts over the course of five years. In addition, the free maintenance program saves the customer around P90,000 to P150,000 in total financial costs. The good news is there will be no price increase in the MSRP of Mazda’s vehicles here in the Philippines, meaning this isn’t a cost that will eventually be passed on to the consumer.
Close to 27,000 Mazda owners since 2013 have enjoyed the savings, peace of mind, and financial security afforded by Mazda Philippines’ pioneering YOJIN3. The much sought-after inclusion came standard with every brand-new Mazda vehicle sold in the country for the last seven years. Mazda Philippines ranked #1 twice in the J.D. Power Philippines Customer Service Index Study, in 2016 and 2019, because of its customer-centric after-sales and service practices.
“Mazda Philippines and our authorized dealership network continue to always put the customer in the center of everything we do. We are in business because of the caring relationship we have with our customers,” shares Steven Tan, president and CEO of Mazda Philippines. “Now that our brand is celebrating its centenary, we see it fitting to elevate not only the value earned from purchasing our cars, but also the peace of mind afforded by our services. A premium Mazda vehicle deserves a superior ownership experience. With the new 5-Year Free Service Plan, we are confident that our customers will celebrate driving even more, enjoy the convenience of worry-free vehicle maintenance for a longer time, and discover a renewed devotion to the vehicle and the brand in the years to come.”