After 12 Years, Ayala’s ACMobility Ends Volkswagen Distributorship

Picture this: it was September 2013 when Ayala reintroduced Volkswagen into the Philippines, marking the German automaker’s massive comeback. Sales steadily grew, especially with the advent of models like the Jetta, Passat, Tiguan, Golf, and Polo, just to name a few.

However, at some point down the line, Volkswagen decided to bring in the SAIC-Volkswagen models from the Chinese market into the Philippines in a bid to introduce more affordable, albeit unfamiliar nameplates. These replaced the global models that we mentioned in the beginning and reduced their prices, but Filipinos were willing to pay a premium for a Volkswagen with a heritage versus the more affordable options from China.

Fast forward to 2025, exactly 12 years after its relaunch under Ayala’s ACMobility, and the company has parted ways with Volkswagen AG. The Bonifacio Global City dealership will end sales operations on September 30, but ACMobility assures that Volkswagen owners can still have their models serviced at their Alabang, Pampanga, and Cebu service centers.

Here’s the official statement from Volkswagen Philippines:

“To our valued Volkswagen customers,

Thank you very much for your continued trust and loyalty over the years.

We’d like to inform you that Automobile Central Enterprise, Inc. (ACEI) and Volkswagen AG have agreed to conclude the distribution of Volkswagen vehicles in the Philippines. As a result, Volkswagen BGC will only be open until 30 September 2025.

Despite this, your experience remains our top priority. Rest assured, Volkswagen vehicles will continue to receive expert care and support at the facilities listed below:

– Alabang Service Center, located at Acacia Avenue, Madrigal Business Park, Muntinlupa 1770

– Servicing for customers in Cebu will be processed by Alabang but conducted at A. Soriano Ave, Cebu City, 6000

– Pampanga Service Center, located at MacArthur Highway, Dolores, San Fernando, Pampanga 2000

For your convenience, you may book a service appointment in Alabang or Cebu through https://idiph.odoo.com/appointment/15 or just send an email to volkswagen.service@acmobility.ph. Customers in Metro Manila can also take advantage of a special pickup and delivery service by contacting us through the same email address or by phone at +63 966 379 7673 / +63 917 501 7677.

If you prefer the Pampanga facility, please contact +63 918 854 2379 or send an email to hbsicat@lausgroup.com.ph.

For questions or clarifications, please send us an email through customerrelations@acmobility.ph or contact us at +63 966 379 7673 / +63 917 501 7677.

Again, thank you for being part of the Volkswagen journey in the Philippines. We are truly grateful for your support.”